Cleaning & Sanitation 

We’re implementing a guest wellbeing and sanitization standard at Hotel deLuxe and each Provenance Hotel, guided by local and state health organizations and CDC guidanceOur team is trained on COVID-19 safety and sanitation protocols and will be taking necessary precautions to ensure a safe environment for our guests. 

We have increased the frequency of property-wide cleaning and disinfecting measures, covering guest rooms, high touch surfaces, and everything in between (like public areas such reception, entrances, elevators, public bathrooms and back of house areas)  


Wellness Checks

Anyone displaying symptoms will be encouraged checking temperature for staff daily. 

For the safety of our guests and employees will be asked to seek medical treatment and avoid public spaces. 


Hand Washing, Masks & Gloves 

Sometimes, it’s the simplest measures that make the most impact. Proper and frequent hand washing is crucial to combating the spread of the virus. Hand sanitizer will be readily available throughout the hotel for guests and employees. 

Masks must be worn by all persons within the hotel public spacesGloves will be worn by those whose responsibilities require them as determined by medical experts, including housekeepingpublic area attendants and front of house staff. 

Additionally, each guest will receive a mask, hand sanitizer and a COVID-19 awareness card. 

All employees will be required to wear Personal protective equipment, including masks and  

We encourage guests to wear masks on property for the safety of our staff and guests. We will provide complimentary face coverings if you do not. 

An attendant will be on-site to conduct temperature checks daily for all employees. Any employee with a fever (over 100° F), showing signs of illness or virus symptoms will be directed immediately toward appropriate medical care facilities. While on property, should you or any guest start exhibiting symptoms of COVID-19, please alert hotel management immediately.


Physical Social Distancing

Guests will be advised to practice physical social distancing while on property by standing at least six feet away from others not traveling with them. Our employees will exercise the same.  

Elevator use will be reduced to a single person at a timeOnly persons traveling together who live in the same household may use elevator at the same time. 

Physical layouts in all hotel public areas will be arranged to ensure appropriate distancing measures are upheld. 


For More Travel Updates and Flexible Cancellation Policies please see our Welcome Back, Travel Update & Hotel Information, and Flexible Cancellation Policies pages.